“Personal information” is defined under the Act as ‘information or an opinion about an identified individual, or an individual who is reasonably identifiable whether the information or opinion is true or not; and whether the information or opinion is recorded in a material form or not.’
What kinds of information do we collect and hold?
We only collect and hold personal information where the information is reasonably necessary for one or more of our functions or activities. Personal information collected may include:
- your name, date of birth and gender
- contact details
- user IDs and passwords
- records of communications between Legrand and yourself
- usage information
- any other information disclosed by you
We only collect and hold sensitive information about you where you consent to the collection of the information and the information is reasonably necessary for one or more of our functions or activities. The kinds of sensitive information that may be collected about you include information revealing membership of a professional or trade association or union membership.
How do we collect and hold your personal information?
Legrand will collect personal information directly from you where it is reasonable and practicable to do so. We collect and hold personal information in a variety of ways. Here are some examples of the types of personal information Legrand may collect:
- when you or your business enter into business transactions with us
- when you fill out a form, deal with us over the phone, send us a letter, send us an email
- when orders are made, when accounts are established, when purchases or refunds are made
- in connection with other services and activities we make available
- when you visit our website, when you submit your email address to our website mailing list
- when you apply for a job or make an employment-related inquiry
- when you register with us
- when you download our Apps
- from publically available sources.
Sometimes we may be required to collect information about you from a third party, such as our contractors and agents, referees or from publicly available sources. Document number: POL-HRS-026 Maintained by: Human Resources Created by: Data Protection Officer Approved by: National HR Manager Page number: 2
BTicino Software Applications
- acknowledge that your personal information collected by BTicino may be held in Italy or in other countries in the European Union
- consent to any personal information collected by BTicino being held by or on behalf of BTicino in Italy or under equivalent privacy conditions in other countries in the European Union
You may visit our website anonymously, or by using a pseudonym, and can refuse to supply personal information where it is lawful or practicable. However, this may prevent you from engaging in certain activities and services with Legrand.
If we receive unsolicited personal information and we determine that we could not have collected the personal information from you, we will, as soon as practicable destroy or de-identify the information. If the information is contained in a Commonwealth record, or it’s unlawful or unreasonable to destroy, it may be necessary to retain.
Passive information collection
Our websites may contain links to other websites. We are not responsible for the practices employed by websites linked to, or from, our website. We encourage you to be aware that when you leave our website, you should read the privacy policies of all websites.
Why do we collect, hold, use and disclose your personal information?
We collect, hold, use and disclose personal information:
- for the purpose for which it was collected,
- for any purpose to which you have consented to
- for any related purpose where you would reasonably expect us to use or disclose the information
Such purposes are varied and may include:
- undertaking and completing transactions
- meeting our legal requirements
- providing customer support
- improving customer service
- developing, researching, improving, distributing and marketing our products
- performing internal administration
- maintaining business relationships
Document number: POL-HRS-026 Maintained by: Human Resources Created by: Data Protection Officer Approved by: National HR Manager Page number: 3
How do we use and disclose your personal information?
Disclosure of personal information to third parties
At times Legrand may be required to disclose personal information to third parties. The types of third parties we may disclose your personal information to include:
- our insurer, regulatory bodies, government agencies, law enforcement bodies, Courts or other parties we are authorised or required by law to disclose information to
- our agents, contractors and external advisors who assist us in undertaking our business functions and activities
Cross-border disclosure of personal information
Some exceptions may apply, such as where you have given your consent to the disclosure of the information or where the disclosure is required by local laws or a court or tribunal order. If you consent to the disclosure to an overseas recipient and the overseas recipient handles the personal information in breach of the Australian Privacy Principles (APP) then Legrand is not accountable under the Privacy Act and you will not be able to seek redress.
Customers in the European Union (EU)
The collection, use and disclosure of personal information of individuals in the EU is governed by privacy and data protection legislation of each member state including in Italy Decree No 196/2003 (Protection of the Person and others Regarding the Treatment of Personal Data) and in France Act no.78-17 of 6 January 1978 on Information Technology, Data Files and Civil Liberties as amended (Data Protection Act) and from 25 May 2018 the General Data Protection Regulation (GDPR) for all member states of the EU.
Personal information of our customers in the EU, relating to collection, use and disclosure of that information, is subject to EU privacy and data protection legislation.
How do we market our products and services?
From time to time, we may use or disclose your personal information to inform you about our products and services. If you do not wish to receive marketing materials from Legrand, you may opt-out at any time by contacting our Data Protection Officer.
How do we protect your information?
We take the security of your personal information very seriously. We maintain appropriate security, data collection, storage and processing practices to ensure reasonable steps are taken to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. Where this information is no longer required, we will take reasonable steps to destroy or de-identify the information. Document number: POL-HRS-026 Maintained by: Human Resources Created by: Data Protection Officer Approved by: National HR Manager Page number: 4
How can you access or correct your personal information? Accessing your personal information
To access the personal information we hold about you, please send a written request to the Data Protection Officer, email@example.com. Generally, we will try to grant access to the personal information. We may charge for giving access to the personal information.
We may refuse to give access to the personal information where for example giving access would disclose commercially sensitive information or information relating to existing or anticipated legal proceedings. If we refuse to provide you with access to personal information held about you by us, then we will provide written reasons for the refusal and advise you of available avenues of redress.
Correcting your personal information
Where necessary, we take reasonable steps to ensure the personal information we collect and disclose is accurate, up-to-date, complete and relevant.
If we discover the information is inaccurate, out of date, incomplete, irrelevant or misleading, we will take reasonable steps to correct the personal information. If you find that information we hold about you is incorrect, please request its correction by contacting our Data Protection Officer, firstname.lastname@example.org. In your request for correction, you can ask that we notify any other APP entity of the correction if successful. If we refuse your request for correction, we will provide written reasons for the refusal and advise you of the mechanisms available to you to complain about the refusal.
How can you complain about a breach of the Act?
If you believe an action or practice Legrand has engaged in has breached the Act, you can lodge a complaint by contacting our Data Protection Officer, email@example.com. If you are unhappy with our resolution or with the way we handle your complaint, you may be able to refer the matter to the Office of the Australian Information Commissioner. Go to www.oaic.gov.au for further details.
How can you contact us?
Our Commitment to Your Privacy
To make sure your personal information is secure, we communicate our privacy and data protection guidelines to our employees.
You read this document all the way to the end! Now go and surf our website and buy our products with confidence.